Return & Refund Policy

At Rural E-Mart India, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied, we offer a 7-day return and refund policy.

1. Return Eligibility

  • Products can be returned within 7 days of delivery
  • Items must be unused, unworn, and in original condition
  • Original packaging, tags, and invoice must be intact
  • Returns are only accepted for damaged, defective, or incorrect products

2. Non-Returnable Items

  • Used or worn products
  • Products without original packaging or tags
  • Items damaged due to improper use
  • Customized or special-order items (if applicable)

3. Return Process

  • Contact us within 7 days of delivery at sales@ruralemartindia.com or call 8291419301
  • Share your order details along with photos (if product is damaged/defective)
  • Once approved, we will guide you through the return process

4. Refund Policy

  • Refunds will be processed after the returned product is received and inspected
  • Approved refunds will be credited to the original payment method
  • Refund processing time: 5–10 business days

5. Exchange Policy

  • Exchanges are subject to product availability
  • If the requested product is unavailable, a refund will be issued

6. International Orders

  • Returns for international orders may require customers to bear return shipping costs
  • Customs duties and shipping charges are non-refundable